Paper Cardboard

Shipping Policy

We offer standard shipping at a flat rate of $5.99. With this shipping option, you can expect your order to arrive within an estimated 6 to 12 business days. We utilize reliable services such as USPS First Class Mail, UPS Ground, or FedEx SmartPost for most deliveries.

Please note that orders being shipped to Alaska, Hawaii, or P.O./APO/FPO addresses will be dispatched via USPS.

Returns Policy

At Antelope Puzzles, we value your satisfaction and handle returns with a customer-first approach. If you require assistance regarding a recent purchase, please don't hesitate to reach out to our dedicated support team at support@antelopepuzzles.com. We're committed to finding a solution that ensures your happiness. Thank you for choosing our products; your satisfaction is our priority!

*We want to ensure you're completely satisfied with your purchase. Please note that items can only be returned within a 15-day timeframe starting from the delivery date. If, for any reason, you're not happy with your new and unopened items within this period, you have a generous window of 15 days from the date of delivery to return them. When you do, we'll happily provide you with a full refund. Your satisfaction is our priority, and we're here to make the return process as hassle-free as possible.

We care about your safety and the safety of those who enjoy our puzzles. Please take a moment to review these safety guidelines to ensure a safe and enjoyable puzzle experience:

• Age Appropriateness:

Always consider the age and skill level of the person using the puzzle. Some puzzles may contain small pieces that can be a choking hazard for young children. We recommend our puzzles for ages 15 and above.

• Supervision:

Young children should always be supervised while assembling puzzles. Ensure they do not put small puzzle pieces in their mouths.

• Small Parts:

Keep small puzzle pieces and loose components out of the reach of infants and toddlers to prevent choking hazards.

If you're missing a puzzle piece, don't worry; we're here to help! Please follow these steps to request a replacement piece:

1. Photograph the Puzzle: Take a clear photograph of the puzzle, showing the completed areas and the missing piece's location. This will help us identify the exact piece you need.

2. Provide Your Order Number: Include your order number in your email. This allows us to quickly locate your purchase in our system.

3. Email Us: Send the photograph and your order number to our dedicated Missing Piece Support team at support@antelopepuzzles.com.

4. Wait for Confirmation: Once we receive your email, our team will review the information and confirm your request.

5. Replacement Piece: If your request is approved, we will promptly send you the replacement puzzle piece to complete your puzzle.

We understand how important it is to have a complete puzzle, and we apologize for any inconvenience. Rest assured, we're committed to ensuring your puzzling experience is enjoyable. If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team. Thank you for choosing Antelope Puzzles!