How do I place an order on your website?
To place an order, simply browse our website and add the desired items to your cart. Once you're ready to check out, click on the shopping cart icon, review your order, and proceed to the checkout page. Follow the on-screen instructions to enter your shipping and payment information, and confirm your order.
How can I contact your customer support team?
We're here to assist you, and contacting our customer support team is easy. You can reach us via email at email@example.com or by using the contact form on our 'Contact Us' page. Our team monitors these channels regularly and will respond promptly to your inquiries. Feel free to reach out; we're here to help!
Can I cancel or modify my order after it's been placed?
We genuinely appreciate your order with us and understand that circumstances can change. Regrettably, once your package has been shipped, we are unable to accommodate modifications or cancellations. Our team takes great care to swiftly process and dispatch orders to ensure timely delivery.
However, if you have any concerns or if there's anything specific you'd like to address, please feel free to reach out to our dedicated customer support team at firstname.lastname@example.org. They are here to assist you with any other inquiries or requests you may have. We sincerely thank you for your understanding and for choosing our products; your satisfaction is important to us
What should I do if I have not received my order confirmation?
Order confirmations are typically dispatched promptly following the placement of an order. Nevertheless, in instances of elevated demand, there is a possibility that the confirmation email may require up to 24 hours for delivery. We recommend examining your spam or junk folder, as occasionally the email might be redirected there. It is also imperative to meticulously review the email address furnished during the ordering procedure, as inaccuracies or oversights could impede the receipt of the confirmation email. If you have already inspected your spam folder, confirmed your email address, and have not yet received the order confirmation after the 24-hour period, kindly communicate with us through our "Contact Us" page.
What is your return policy?
At Antelope Puzzles, we value your satisfaction and handle returns with a customer-first approach. If you require assistance regarding a recent purchase, please don't hesitate to reach out to our dedicated support team at email@example.com. We're committed to finding a solution that ensures your happiness. Thank you for choosing our products; your satisfaction is our priority!
*We want to ensure you're completely satisfied with your purchase. Please note that items can only be returned within a 15-day timeframe starting from the delivery date. If, for any reason, you're not happy with your new and unopened items within this period, you have a generous window of 15 days from the date of delivery to return them. When you do, we'll happily provide you with a full refund. Your satisfaction is our priority, and we're here to make the return process as hassle-free as possible.
What should I do if I receive a damaged or incorrect product?
We sincerely apologize if you've received a damaged or incorrect product. Your satisfaction is our priority, and we want to make things right. Please contact our customer support team immediately at firstname.lastname@example.org. Provide details about the issue along with your order number, and we will guide you through the return and replacement process. Our team is committed to ensuring you receive the correct, undamaged product, and we appreciate your understanding and cooperation in resolving this matter.
How do I track the status of my order?
Tracking the status of your order is easy! Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to our shipping carrier's website. You can click on the tracking number or follow the provided link to check the real-time status of your shipment. If you have any questions or encounter any issues with tracking your order, our customer support team at email@example.com is here to assist you.
What should I do if I'm missing a puzzle piece?
If you're missing a puzzle piece, don't worry; we're here to help! Please follow these steps to request a replacement piece:
1. Photograph the Puzzle: Take a clear photograph of the puzzle, showing the completed areas and the missing piece's location. This will help us identify the exact piece you need.
2. Provide Your Order Number: Include your order number in your email. This allows us to quickly locate your purchase in our system.
3. Email Us: Send the photograph and your order number to our dedicated Missing Piece Support team at firstname.lastname@example.org.
4. Wait for Confirmation: Once we receive your email, our team will review the information and confirm your request.
5. Replacement Piece: If your request is approved, we will promptly send you the replacement puzzle piece to complete your puzzle.
We understand how important it is to have a complete puzzle, and we apologize for any inconvenience. Rest assured, we're committed to ensuring your puzzling experience is enjoyable. If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team. Thank you for choosing Antelope Puzzles!
What is your policy on out-of-stock items?
At Antelope Puzzles, we make every effort to maintain product availability, but if an item is temporarily out of stock, we regularly update our website with accurate information. You can sign up for email notifications to stay informed about restocks. In some cases, we offer backorders, and our customer support team at email@example.com can assist with alternative options if you're interested in a particular product. While we work diligently to restock, timelines can vary. Your patience and understanding during this process are greatly appreciated, and we're here to help you find the products you love.
How long does delivery take?
Our items are shipped directly from our New York-based facility. The delivery timeframe for your order typically spans from 3 to 12 business days, contingent upon your geographical location. Kindly bear in mind that this is an approximation, and the actual delivery schedule may be influenced by variables including shipping carrier delays and the precise whereabouts of your delivery address. Please be assured that our commitment remains unwavering in expediting the delivery of your order at the earliest convenience.
How long is the handling time?
Our standard order processing time typically falls within the range of 1 to 3 business days. Kindly be aware that this timeframe may experience fluctuations during peak seasons or promotional periods. Upon the successful processing and dispatch of your order, you will promptly receive a confirmation email containing the relevant tracking information.